董事介绍
注:董事持股数取自最新公司公告
| 姓名 | 性别 | 职位 | 年龄 | 薪酬 | 持股数(万股) | 截止日期 |
|---|---|---|---|---|---|---|
| Thomas Iannotti | 男 | Director | 62 | 未披露 | 未持股 | 2020-06-24 |
| David Garner | 男 | Director | 62 | 未披露 | 未持股 | 2020-06-24 |
| Roberto Rittes | 男 | Director | 46 | 未披露 | 未持股 | 2020-06-24 |
| Carlos Lopez Abadia | 男 | Chief Executive Officer and Director | 57 | 未披露 | 未持股 | 2020-06-24 |
| Antonio Viana Baptista | 男 | Director | 62 | 未披露 | 未持股 | 2020-06-24 |
| Roberto Rittes | 男 | Director | 46 | 未披露 | 未持股 | 2020-06-24 |
| Antenor Camargo | 男 | Director | 34 | 未披露 | 未持股 | 2020-06-24 |
| Oliver Feix | 男 | Director | 44 | 未披露 | 未持股 | 2020-06-24 |
| John Madden | 男 | Director | 46 | 未披露 | 未持股 | 2020-06-24 |
高管介绍
注:高管持股数取自最新公司公告
| 姓名 | 性别 | 职位 | 年龄 | 薪酬 | 持股数(万股) | 截止日期 |
|---|---|---|---|---|---|---|
| Jose Maria Perez Melber | 男 | Spain Director | 48 | 未披露 | 未持股 | 2020-06-24 |
| Carlos Lopez Abadia | 男 | Chief Executive Officer and Director | 57 | 未披露 | 未持股 | 2020-06-24 |
| Jose Antonio de Sousa Azevedo | 男 | Chief Financial Officer | 46 | 未披露 | 未持股 | 2020-06-24 |
| Virginia Beltramini Trapero | 女 | Chief Legal Officer | 47 | 未披露 | 未持股 | 2020-06-24 |
| Gustavo Tasner | 男 | Chief Operations Officer and South America Regional Director | 51 | 未披露 | 未持股 | 2020-06-24 |
| Catherine Jooste | 女 | Commercial Director and US Nearshore Regional Director | 45 | 未披露 | 未持股 | 2020-06-24 |
| Dimitrius de Oliveira | 男 | Brazil Regional Director | 47 | 未披露 | 未持股 | 2020-06-24 |
| Rodrigo Fernando Llaguno Carranco | 男 | Mexico Director | 45 | 未披露 | 未持股 | 2020-06-24 |
董事简历
中英对照 |  中文 |  英文- Thomas Iannotti
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Thomas Iannotti自2014年11月起担任公司董事。Iannotti有着丰富的国际经验,包括曾担任HP在拉丁美洲的服务业务主管。2011年退休之前,Iannotti曾担任HP Enterprise Services高级副总裁和总经理,为全世界的企业和政府客户提供应用程序、业务流程和基础设施技术外包服务、咨询和支持。在HP任职的最后两个职位期间,他直接负责并大量接触拉丁美洲业务,主要集中在巴西、阿根廷、智利、哥伦比亚、哥斯达黎加。在他的职业生涯早期,Iannotti曾担任Compaq Computers EMEA地区副总裁和客户服务总经理。Iannotti持有Rhode Island College文学学士学位。他于1993年进入Harvard Business School继续进行管理开发项目。
Thomas Iannotti has served as a member of our board of directors since November 2014. Mr. Iannotti has extensive international experience, including direct leadership of HP's services business in Latin America. Prior to his retirement in 2011 Mr. Iannotti served as Senior Vice President and General Manager of HP Enterprise Services which provides applications, business process and infrastructure technology outsourcing services, consulting and support to business and government clients around the world. During his last two roles at HP, he was directly responsible for, and had significant exposure to, Latin America, focused on Brazil, Argentina, Chile, Columbia and Costa Rica. Earlier in his career, Mr. Iannotti served as the Vice President and General Manager of Customer Service for the EMEA region at Compaq Computers. Mr. Iannotti holds a BA from Rhode Island College. He also pursued a management development program from Harvard Business School in 1993. - Thomas Iannotti自2014年11月起担任公司董事。Iannotti有着丰富的国际经验,包括曾担任HP在拉丁美洲的服务业务主管。2011年退休之前,Iannotti曾担任HP Enterprise Services高级副总裁和总经理,为全世界的企业和政府客户提供应用程序、业务流程和基础设施技术外包服务、咨询和支持。在HP任职的最后两个职位期间,他直接负责并大量接触拉丁美洲业务,主要集中在巴西、阿根廷、智利、哥伦比亚、哥斯达黎加。在他的职业生涯早期,Iannotti曾担任Compaq Computers EMEA地区副总裁和客户服务总经理。Iannotti持有Rhode Island College文学学士学位。他于1993年进入Harvard Business School继续进行管理开发项目。
- Thomas Iannotti has served as a member of our board of directors since November 2014. Mr. Iannotti has extensive international experience, including direct leadership of HP's services business in Latin America. Prior to his retirement in 2011 Mr. Iannotti served as Senior Vice President and General Manager of HP Enterprise Services which provides applications, business process and infrastructure technology outsourcing services, consulting and support to business and government clients around the world. During his last two roles at HP, he was directly responsible for, and had significant exposure to, Latin America, focused on Brazil, Argentina, Chile, Columbia and Costa Rica. Earlier in his career, Mr. Iannotti served as the Vice President and General Manager of Customer Service for the EMEA region at Compaq Computers. Mr. Iannotti holds a BA from Rhode Island College. He also pursued a management development program from Harvard Business School in 1993.
- David Garner
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David Garner,从2013年到2016年3月,加纳先生担任BellSystem24的执行主席兼董事会成员。从2010年到2013年,他担任Sitel Worldwide的董事长兼首席执行官。从1998年到2003年,Garner先生担任SHS,Inc.的总裁兼首席执行官。Garner先生目前担任National Directory Assistance,LLC.的董事会成员。他持有Louisiana Tech University的技术通信学士学位。
David Garner, from 2013 through March 2016 Mr. Garner served as executive Chairman and a member of the board of directors of BellSystem24. From 2010 through 2013 he served as Chairman and Chief Executive Officer of Sitel Worldwide. From 1998 through 2003 Mr. Garner was President and Chief Executive Officer of SHPS, Inc. Mr. Garner currently serves as a member of the board of directors of National Directory Assistance, LLC. He holds a B.A. in Technical Communications from Louisiana Tech University. - David Garner,从2013年到2016年3月,加纳先生担任BellSystem24的执行主席兼董事会成员。从2010年到2013年,他担任Sitel Worldwide的董事长兼首席执行官。从1998年到2003年,Garner先生担任SHS,Inc.的总裁兼首席执行官。Garner先生目前担任National Directory Assistance,LLC.的董事会成员。他持有Louisiana Tech University的技术通信学士学位。
- David Garner, from 2013 through March 2016 Mr. Garner served as executive Chairman and a member of the board of directors of BellSystem24. From 2010 through 2013 he served as Chairman and Chief Executive Officer of Sitel Worldwide. From 1998 through 2003 Mr. Garner was President and Chief Executive Officer of SHPS, Inc. Mr. Garner currently serves as a member of the board of directors of National Directory Assistance, LLC. He holds a B.A. in Technical Communications from Louisiana Tech University.
- Roberto Rittes
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Roberto Rittes曾担任Nextel Telecomunicaç;õ;ES Ltda的首席执行官。自2017年4月起担任“Nextel Brazil”,自2017年8月起担任NII Holdings的首席执行官。最近,Rittes先生于2016年至2017年担任全球领先的私募股权投资公司H.I.G.Capital的负责人,在那里他专注于稳定运营和投资组合公司的周转。在此之前,里特斯曾于2013年至2016年担任巴西信用局Boa Vista SCPC的首席财务官兼首席运营官。Rittes从2011年到2012年担任Estre Ambiental(拉丁美洲一家环境服务集团)首席财务官。从2004年到2011年,Rittes先生担任巴西电信公司Brasil Telecom和Oi Paggo的要员。
Roberto Rittes has been an advisor to our board of directors since the effective date of the registration statement. From 2017 to 2019 Mr. Rittes served as the Chief Executive Officer of Nextel Brazil and the Principal Executive Officer of its Nasdaq listed holding company, NII Holdings and led the turnaround and subsequent US$950 million sale of the business to América Móvil. Until July 2020 Mr. Rittes also led the post-merger integration of Nextel into Claro, América Móvil's business in Brazil.Prior to joining Nextel, Mr. Rittes was the Head of Value Creation at H.I.G. Capital, a leading global private equity firm. He also served as the Chief Financial Officer and Chief Operating Officer of Boa Vista Serviços, a Brazilian credit bureau managed by TMG Capital, as the Chief Financial Officer of Estre Ambiental, an environmental services group managed by BTG and Angra Partners, and as key officer for Brazilian telecom companies Oi and Brasil Telecom. Mr. Rittes started his career at UBS' New York based Latin American investment banking team and later joined the bank's telecom, media and technology group. Mr. Rittes has an MBA from Harvard Business School and a Bachelor's degree in Business Administration from Fundação Getulio Vargas FGV in Sao Paulo, Brazil. Mr. Rittes serves a director at the board of Atento (NYSE: ATTO) and as an advisor to the board of ICE Group (Oslo: ICE.NO), the third mobile operator in Norway. Mr Rittes is also a board member and donor to fundação Despertar, an NGO providing professional education to underprivileged teenagers. - Roberto Rittes曾担任Nextel Telecomunicaç;õ;ES Ltda的首席执行官。自2017年4月起担任“Nextel Brazil”,自2017年8月起担任NII Holdings的首席执行官。最近,Rittes先生于2016年至2017年担任全球领先的私募股权投资公司H.I.G.Capital的负责人,在那里他专注于稳定运营和投资组合公司的周转。在此之前,里特斯曾于2013年至2016年担任巴西信用局Boa Vista SCPC的首席财务官兼首席运营官。Rittes从2011年到2012年担任Estre Ambiental(拉丁美洲一家环境服务集团)首席财务官。从2004年到2011年,Rittes先生担任巴西电信公司Brasil Telecom和Oi Paggo的要员。
- Roberto Rittes has been an advisor to our board of directors since the effective date of the registration statement. From 2017 to 2019 Mr. Rittes served as the Chief Executive Officer of Nextel Brazil and the Principal Executive Officer of its Nasdaq listed holding company, NII Holdings and led the turnaround and subsequent US$950 million sale of the business to América Móvil. Until July 2020 Mr. Rittes also led the post-merger integration of Nextel into Claro, América Móvil's business in Brazil.Prior to joining Nextel, Mr. Rittes was the Head of Value Creation at H.I.G. Capital, a leading global private equity firm. He also served as the Chief Financial Officer and Chief Operating Officer of Boa Vista Serviços, a Brazilian credit bureau managed by TMG Capital, as the Chief Financial Officer of Estre Ambiental, an environmental services group managed by BTG and Angra Partners, and as key officer for Brazilian telecom companies Oi and Brasil Telecom. Mr. Rittes started his career at UBS' New York based Latin American investment banking team and later joined the bank's telecom, media and technology group. Mr. Rittes has an MBA from Harvard Business School and a Bachelor's degree in Business Administration from Fundação Getulio Vargas FGV in Sao Paulo, Brazil. Mr. Rittes serves a director at the board of Atento (NYSE: ATTO) and as an advisor to the board of ICE Group (Oslo: ICE.NO), the third mobile operator in Norway. Mr Rittes is also a board member and donor to fundação Despertar, an NGO providing professional education to underprivileged teenagers.
- Carlos Lopez Abadia
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Carlos Lopez Abadia在全球范围内的技术、咨询和数字转型领域拥有长期的国际职业生涯。他成功的职业生涯跨越了几年。在被任命为Atento的首席执行官之前,他曾担任DXC Technology的Vice President和总经理咨询,负责数字转型咨询服务,包括咨询领域的战略合作伙伴关系。此前,他曾担任Misys公司的Vice President Global Services公司,在那里他曾领导服务和软件支持业务的转型,并管理位于全球主要金融中心和离岸地点的全球服务交付网络。此前的经验还包括担任埃森哲(Accenture)的管理合伙人,以及麦肯锡公司(McKinsey&Co)和AT&T的3级领导职位。他持有普渡大学(Purdue University)的电气工程硕士学位,以及华盛顿大学(Washington University)的工商管理硕士学位,在那里他曾担任Charles F.Knight学者。他最近因在信息技术方面的职业成就而被任命为西班牙IT执行委员会2017-2018年HITEC100强。
Carlos Lopez Abadia boasts a long-standing international professional career in the technology, consulting and digital transformation sectors at the global level. His successful professional career spans over thrity years. Prior to his appointment as Atento’s Chief Executive Officer, he served as DXC Technology’s Vice President and General Manager Consulting, responsible for digital transformation advisory services, including strategic partnerships in the consulting domain. Previously he served as Vice President Global Services for Misys where he led the transformation of the services and software support business and managed a global service delivery network based in major global financial centers and offshore locations. Prior experience also includes, Managing Partner at Accenture and leadership positions at Level 3 McKinsey&Co and AT&T. He holds an MS in electrical engineering from Purdue University and an MBA from Washington University, where he was a Charles F. Knight Scholar. He has recently been named to the Hispanic IT Executive Council’s HITEC Top 100 Class of 2017-2018 for his career achievements in information technology. - Carlos Lopez Abadia在全球范围内的技术、咨询和数字转型领域拥有长期的国际职业生涯。他成功的职业生涯跨越了几年。在被任命为Atento的首席执行官之前,他曾担任DXC Technology的Vice President和总经理咨询,负责数字转型咨询服务,包括咨询领域的战略合作伙伴关系。此前,他曾担任Misys公司的Vice President Global Services公司,在那里他曾领导服务和软件支持业务的转型,并管理位于全球主要金融中心和离岸地点的全球服务交付网络。此前的经验还包括担任埃森哲(Accenture)的管理合伙人,以及麦肯锡公司(McKinsey&Co)和AT&T的3级领导职位。他持有普渡大学(Purdue University)的电气工程硕士学位,以及华盛顿大学(Washington University)的工商管理硕士学位,在那里他曾担任Charles F.Knight学者。他最近因在信息技术方面的职业成就而被任命为西班牙IT执行委员会2017-2018年HITEC100强。
- Carlos Lopez Abadia boasts a long-standing international professional career in the technology, consulting and digital transformation sectors at the global level. His successful professional career spans over thrity years. Prior to his appointment as Atento’s Chief Executive Officer, he served as DXC Technology’s Vice President and General Manager Consulting, responsible for digital transformation advisory services, including strategic partnerships in the consulting domain. Previously he served as Vice President Global Services for Misys where he led the transformation of the services and software support business and managed a global service delivery network based in major global financial centers and offshore locations. Prior experience also includes, Managing Partner at Accenture and leadership positions at Level 3 McKinsey&Co and AT&T. He holds an MS in electrical engineering from Purdue University and an MBA from Washington University, where he was a Charles F. Knight Scholar. He has recently been named to the Hispanic IT Executive Council’s HITEC Top 100 Class of 2017-2018 for his career achievements in information technology.
- Antonio Viana Baptista
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Antonio Viana Baptista担任我司董事。他担任Telef¨ nica de Espanha的总裁,并担任Telefonica集团Telefonica S.A.控股公司的董事会董事与执行委员会委员。他还担任 O2 PLC、 Telef¨ nica M¨ viles M¨|xico的董事会董事,以及Research in Motion (RIM)、NH Hoteles、Semapa, S.A.、Jeronimo Martins, S.A.和Jasper Wireless。的非执行委员会委员。自从1998年到Telefonica任职后,他在集团内多个公司任职。他是Telef¨ nica M¨ viles, S.A. 的执行总裁。在1998年12月至2002年7月期间,他担任Telefonica国际公司(Telefonica International)的总裁,并担任Telef¨ nica Latinoam¨|rica。的执行总裁。从1991年到1998年期间,他担任BPI(Banco Portugu¨os de Investimento)的执行董事。从1985年到1991年,他担任马德里和里斯本的麦肯锡公司(McKinsey & Co.)合伙人。他于1981年在Universidad Cat¨ lica Portuguesa获得经济学学位,还于1983年在枫丹白露欧洲工商管理学院获得工商管理硕士学位。
Antonio Viana Baptista boasts a long-standing and distinguished career in the telecommunications, technology and investment banking sectors as well as in strategic consultancy. He has been over the years an active investor and advisor in technology companies. Most recently, he held the role of Credit Suisse Senior Advisor for Portugal and from 2011 to 2015 Chief Executive Officer for Spain and Portugal. Before joining Credit Suisse, he spent over a decade in a number of chief executive roles at Telefonica, including CEO of Telefonica International, Telefonica Spain and Chairman and CEO of Telefonica Moviles among others. Prior to this, he spent seven years at Banco Portugues de Investimento BPI as an Executive Board member and was a Partner in the Iberia office of McKinsey & Co. He is currently a Non-Executive Board member at Semapa and Jeronimo Martins. Mr. Viana-Baptista holds a degree in Economics and a Master’s in European Economics from Universidad Catolica Portuguesa and an M.B.A. from INSEAD. - Antonio Viana Baptista担任我司董事。他担任Telef¨ nica de Espanha的总裁,并担任Telefonica集团Telefonica S.A.控股公司的董事会董事与执行委员会委员。他还担任 O2 PLC、 Telef¨ nica M¨ viles M¨|xico的董事会董事,以及Research in Motion (RIM)、NH Hoteles、Semapa, S.A.、Jeronimo Martins, S.A.和Jasper Wireless。的非执行委员会委员。自从1998年到Telefonica任职后,他在集团内多个公司任职。他是Telef¨ nica M¨ viles, S.A. 的执行总裁。在1998年12月至2002年7月期间,他担任Telefonica国际公司(Telefonica International)的总裁,并担任Telef¨ nica Latinoam¨|rica。的执行总裁。从1991年到1998年期间,他担任BPI(Banco Portugu¨os de Investimento)的执行董事。从1985年到1991年,他担任马德里和里斯本的麦肯锡公司(McKinsey & Co.)合伙人。他于1981年在Universidad Cat¨ lica Portuguesa获得经济学学位,还于1983年在枫丹白露欧洲工商管理学院获得工商管理硕士学位。
- Antonio Viana Baptista boasts a long-standing and distinguished career in the telecommunications, technology and investment banking sectors as well as in strategic consultancy. He has been over the years an active investor and advisor in technology companies. Most recently, he held the role of Credit Suisse Senior Advisor for Portugal and from 2011 to 2015 Chief Executive Officer for Spain and Portugal. Before joining Credit Suisse, he spent over a decade in a number of chief executive roles at Telefonica, including CEO of Telefonica International, Telefonica Spain and Chairman and CEO of Telefonica Moviles among others. Prior to this, he spent seven years at Banco Portugues de Investimento BPI as an Executive Board member and was a Partner in the Iberia office of McKinsey & Co. He is currently a Non-Executive Board member at Semapa and Jeronimo Martins. Mr. Viana-Baptista holds a degree in Economics and a Master’s in European Economics from Universidad Catolica Portuguesa and an M.B.A. from INSEAD.
- Roberto Rittes
-
暂无中文简介
Roberto Rittes is the CEO of Nextel Telecom. Prior to joining Nextel, Mr. Rittes was a principal at H.I.G. Capital, a leading global private equity firm. He also served as COO of Boa Vista Servios, a Brazilian credit bureau managed by TMG Capital, as CFO of Estre Ambiental, an environmental services group managed by BTG and Angra, and as key officer for Brazilian telecom companies Brasil Telecom and Oi. Mr. Rittes has a Master’s degree in Business Administration from Harvard Business School and a Bachelor degrees in Business Administration (BBA) with a focus in Public Administration from Fundao Getulio Vargas in Sao Paulo, Brazil (FGV). -
暂无中文简介
- Roberto Rittes is the CEO of Nextel Telecom. Prior to joining Nextel, Mr. Rittes was a principal at H.I.G. Capital, a leading global private equity firm. He also served as COO of Boa Vista Servios, a Brazilian credit bureau managed by TMG Capital, as CFO of Estre Ambiental, an environmental services group managed by BTG and Angra, and as key officer for Brazilian telecom companies Brasil Telecom and Oi. Mr. Rittes has a Master’s degree in Business Administration from Harvard Business School and a Bachelor degrees in Business Administration (BBA) with a focus in Public Administration from Fundao Getulio Vargas in Sao Paulo, Brazil (FGV).
- Antenor Camargo
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Antenor Camargo是Farallon Capital Latin America(Farallon Capital Management的一部分)的联合创始人。在加入Farallon之前,Antenor是FKG Capital(一家专注于拉丁美洲的对冲基金,与Farallon和Daniel Goldberg(巴西摩根士丹利的前首席执行官)合作成立于2011年)的联合创始合伙人。Antenor在巴西圣保罗Fundao Getulio Vargas(FGV)获得工商管理学士学位(BBA),专注于工商管理、管理和财务。
Antenor Camargo is Co-Founder of Farallon Capital Latin America, part of Farallon Capital Management. Prior to joining Farallon, Antenor was co-founding partner at FKG Capital, a hedge fund focused on Latin America and founded in 2011 in partnership with Farallon and Daniel Goldberg (former CEO of Morgan Stanley in Brazil). Antenor earned his Bachelor's in Business Administration (BBA) with a focus in Business Administration, Management and Finance from Fundao Getulio Vargas in Sao Paulo, Brazil (FGV). - Antenor Camargo是Farallon Capital Latin America(Farallon Capital Management的一部分)的联合创始人。在加入Farallon之前,Antenor是FKG Capital(一家专注于拉丁美洲的对冲基金,与Farallon和Daniel Goldberg(巴西摩根士丹利的前首席执行官)合作成立于2011年)的联合创始合伙人。Antenor在巴西圣保罗Fundao Getulio Vargas(FGV)获得工商管理学士学位(BBA),专注于工商管理、管理和财务。
- Antenor Camargo is Co-Founder of Farallon Capital Latin America, part of Farallon Capital Management. Prior to joining Farallon, Antenor was co-founding partner at FKG Capital, a hedge fund focused on Latin America and founded in 2011 in partnership with Farallon and Daniel Goldberg (former CEO of Morgan Stanley in Brazil). Antenor earned his Bachelor's in Business Administration (BBA) with a focus in Business Administration, Management and Finance from Fundao Getulio Vargas in Sao Paulo, Brazil (FGV).
- Oliver Feix
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Oliver Feix是HPS Investment Partners的董事总经理。在2008年加入HPS之前,Feix先生是摩根士丹利的Vice President,杠杆和收购融资团队的成员,在那里他专注于发起,执行和分发杠杆贷款和特殊情况融资。在此之前,Feix先生曾在伦敦Deutsche Bank工作。Feix先生持有the University of Konstanz经济学硕士学位。
Oliver Feix is a Managing Director at HPS Investment Partners. Prior to joining HPS in 2008, Mr. Feix was a Vice President at Morgan Stanley and a member of the Leveraged and Acquisition Finance Team, where he focused on originating, executing and distributing leveraged loans and special situation financings. Prior to that, Mr. Feix worked at Deutsche Bank in London. Mr. Feix holds an MSc in Economics from the University of Konstanz. - Oliver Feix是HPS Investment Partners的董事总经理。在2008年加入HPS之前,Feix先生是摩根士丹利的Vice President,杠杆和收购融资团队的成员,在那里他专注于发起,执行和分发杠杆贷款和特殊情况融资。在此之前,Feix先生曾在伦敦Deutsche Bank工作。Feix先生持有the University of Konstanz经济学硕士学位。
- Oliver Feix is a Managing Director at HPS Investment Partners. Prior to joining HPS in 2008, Mr. Feix was a Vice President at Morgan Stanley and a member of the Leveraged and Acquisition Finance Team, where he focused on originating, executing and distributing leveraged loans and special situation financings. Prior to that, Mr. Feix worked at Deutsche Bank in London. Mr. Feix holds an MSc in Economics from the University of Konstanz.
- John Madden
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John Madden是HPS Investment Partners的董事总经理。Madden先生在美国和英国的全球金融机构建立了他的职业生涯。他曾任职Arcapita公司(私人股本公司)16年,在那里他曾任职美国和伦敦办事处。Madden先生拥有Williams College政治经济学学士学位。
John Madden is a Managing Director at HPS Investment Partners. Mr. Madden built his career in global financial institutions in the US and UK. He spent 16 years at Arcapita, a private equity firm, where he worked in both the US and London offices. Mr. Madden holds a BA in Political Economy from Williams College. - John Madden是HPS Investment Partners的董事总经理。Madden先生在美国和英国的全球金融机构建立了他的职业生涯。他曾任职Arcapita公司(私人股本公司)16年,在那里他曾任职美国和伦敦办事处。Madden先生拥有Williams College政治经济学学士学位。
- John Madden is a Managing Director at HPS Investment Partners. Mr. Madden built his career in global financial institutions in the US and UK. He spent 16 years at Arcapita, a private equity firm, where he worked in both the US and London offices. Mr. Madden holds a BA in Political Economy from Williams College.
高管简历
中英对照 |  中文 |  英文- Jose Maria Perez Melber
Jose Maria Perez Melber, 他是欧洲、中东和非洲区域董事。2014年3月以来,他一直担任我们的欧洲、中东和非洲区域董事。他一直从事该行业10年以上。加入Atento公司之前,他曾担任Orange Spain公司的运营董事,直接负责客户服务、忠诚、保留计费和信贷管理(从2011年7月到2014年2月)。此前,他曾任职Transcom公司(2004年),担任Tele2总经理。他于2006年被任命为Transcom Iberia & Latam公司的总董事,以及公司执行委员会成员(直到2009年他被任命为南部欧洲、拉丁美洲和北非总董事)。任职Transcom公司之前,他曾任职保险部门,涉及市场营销和客户关系。他持有Universidad Pontificia de Salamanca的工商管理和保险科学学位。
Jose Maria Perez Melber is a renowned professional with over twelve years’ general management experience in the services industry and the CRM/BPO sector in particular. He joined Atento in 2014 as Director of EMEA to lead all company activities in the region. Prior to joining Atento, José María Pérez worked as General Director of Operations and was a member of the Management Committee of Orange Spain, leading customer service, customer loyalty and retention, as well as billing and credit management at the company. José María was previously General Manager for Southern Europe, Latin America and North Africa for Transcom, a BPO/CRM sector company at which he worked for most of his career. Before joining Transcom, José María led marketing and customer relationships departments in the insurance sector for Mapfre and Hannover International. José María holds a degree in Business Administration from the Pontifical University of Salamanca.- Jose Maria Perez Melber, 他是欧洲、中东和非洲区域董事。2014年3月以来,他一直担任我们的欧洲、中东和非洲区域董事。他一直从事该行业10年以上。加入Atento公司之前,他曾担任Orange Spain公司的运营董事,直接负责客户服务、忠诚、保留计费和信贷管理(从2011年7月到2014年2月)。此前,他曾任职Transcom公司(2004年),担任Tele2总经理。他于2006年被任命为Transcom Iberia & Latam公司的总董事,以及公司执行委员会成员(直到2009年他被任命为南部欧洲、拉丁美洲和北非总董事)。任职Transcom公司之前,他曾任职保险部门,涉及市场营销和客户关系。他持有Universidad Pontificia de Salamanca的工商管理和保险科学学位。
- Jose Maria Perez Melber is a renowned professional with over twelve years’ general management experience in the services industry and the CRM/BPO sector in particular. He joined Atento in 2014 as Director of EMEA to lead all company activities in the region. Prior to joining Atento, José María Pérez worked as General Director of Operations and was a member of the Management Committee of Orange Spain, leading customer service, customer loyalty and retention, as well as billing and credit management at the company. José María was previously General Manager for Southern Europe, Latin America and North Africa for Transcom, a BPO/CRM sector company at which he worked for most of his career. Before joining Transcom, José María led marketing and customer relationships departments in the insurance sector for Mapfre and Hannover International. José María holds a degree in Business Administration from the Pontifical University of Salamanca.
- Carlos Lopez Abadia
Carlos Lopez Abadia在全球范围内的技术、咨询和数字转型领域拥有长期的国际职业生涯。他成功的职业生涯跨越了几年。在被任命为Atento的首席执行官之前,他曾担任DXC Technology的Vice President和总经理咨询,负责数字转型咨询服务,包括咨询领域的战略合作伙伴关系。此前,他曾担任Misys公司的Vice President Global Services公司,在那里他曾领导服务和软件支持业务的转型,并管理位于全球主要金融中心和离岸地点的全球服务交付网络。此前的经验还包括担任埃森哲(Accenture)的管理合伙人,以及麦肯锡公司(McKinsey&Co)和AT&T的3级领导职位。他持有普渡大学(Purdue University)的电气工程硕士学位,以及华盛顿大学(Washington University)的工商管理硕士学位,在那里他曾担任Charles F.Knight学者。他最近因在信息技术方面的职业成就而被任命为西班牙IT执行委员会2017-2018年HITEC100强。
Carlos Lopez Abadia boasts a long-standing international professional career in the technology, consulting and digital transformation sectors at the global level. His successful professional career spans over thrity years. Prior to his appointment as Atento’s Chief Executive Officer, he served as DXC Technology’s Vice President and General Manager Consulting, responsible for digital transformation advisory services, including strategic partnerships in the consulting domain. Previously he served as Vice President Global Services for Misys where he led the transformation of the services and software support business and managed a global service delivery network based in major global financial centers and offshore locations. Prior experience also includes, Managing Partner at Accenture and leadership positions at Level 3 McKinsey&Co and AT&T. He holds an MS in electrical engineering from Purdue University and an MBA from Washington University, where he was a Charles F. Knight Scholar. He has recently been named to the Hispanic IT Executive Council’s HITEC Top 100 Class of 2017-2018 for his career achievements in information technology.- Carlos Lopez Abadia在全球范围内的技术、咨询和数字转型领域拥有长期的国际职业生涯。他成功的职业生涯跨越了几年。在被任命为Atento的首席执行官之前,他曾担任DXC Technology的Vice President和总经理咨询,负责数字转型咨询服务,包括咨询领域的战略合作伙伴关系。此前,他曾担任Misys公司的Vice President Global Services公司,在那里他曾领导服务和软件支持业务的转型,并管理位于全球主要金融中心和离岸地点的全球服务交付网络。此前的经验还包括担任埃森哲(Accenture)的管理合伙人,以及麦肯锡公司(McKinsey&Co)和AT&T的3级领导职位。他持有普渡大学(Purdue University)的电气工程硕士学位,以及华盛顿大学(Washington University)的工商管理硕士学位,在那里他曾担任Charles F.Knight学者。他最近因在信息技术方面的职业成就而被任命为西班牙IT执行委员会2017-2018年HITEC100强。
- Carlos Lopez Abadia boasts a long-standing international professional career in the technology, consulting and digital transformation sectors at the global level. His successful professional career spans over thrity years. Prior to his appointment as Atento’s Chief Executive Officer, he served as DXC Technology’s Vice President and General Manager Consulting, responsible for digital transformation advisory services, including strategic partnerships in the consulting domain. Previously he served as Vice President Global Services for Misys where he led the transformation of the services and software support business and managed a global service delivery network based in major global financial centers and offshore locations. Prior experience also includes, Managing Partner at Accenture and leadership positions at Level 3 McKinsey&Co and AT&T. He holds an MS in electrical engineering from Purdue University and an MBA from Washington University, where he was a Charles F. Knight Scholar. He has recently been named to the Hispanic IT Executive Council’s HITEC Top 100 Class of 2017-2018 for his career achievements in information technology.
- Jose Antonio de Sousa Azevedo
Jose Antonio de Sousa Azevedo加入Atento时拥有15年的管理全球金融业务的经验,包括高级管理层和董事会职位。他曾领导高调组织的重大财务周转和企业合并,同时实施金融和业务发展战略,推动这些公司的所有利益相关者的价值。在加入Atento之前,Azevedo先生曾担任巴西Unidas最大的车队管理供应商和该国第二大汽车租赁公司的首席财务官和投资者关系官。从2016年到2017年,他曾担任Softline Group(全球领先的IT解决方案和服务供应商,专注于新兴市场)的巴西国家经理。在此之前,Azevedo先生于2015年担任GlobalWeb Data Services的首席执行官,并于2014年至2015年担任该公司的首席财务官。他也曾担任Estre Ambiental公司的首席财务官(从2013年到2014年),也曾担任LATAM Airlines公司的多种领导职务(从2008年到2013年)。Azevedo先生拥有汉堡大学(Hamburg University)工商管理硕士学位,里斯本汽车大学(Automous University of Lisbon)工商管理硕士学位,并在哈佛大学(Harvard University)接受金融与管理方面的CBA培训。
Jose Antonio de Sousa Azevedo joins Atento with 15 years of experience managing global financial operations from C-suite and Board positions. He has steered major financial turnarounds and corporate mergers at high-profile organizations while implementing financial and business development strategies that drove value for all stakeholders of these companies. Before joining Atento, Mr. Azevedo served as Chief Financial Officer and Investor Relations Officer at Unidas, Brazil’s largest fleet management provider and the country’s second-largest car rental company. From 2016 to 2017 he served as Country Manager Brazil for Softline Group, a leading global IT solutions and services provider focused on emerging markets. Prior to that role, Mr. Azevedo was Chief Executive Officer at Globalweb Data Services in 2015 and Chief Financial Officer at this company from 2014 to 2015. He also served as Chief Financial Officer of Estre Ambiental from 2013 to 2014 and held several leadership positions at Latam Airlines from 2008 to 2013.Mr. Azevedo holds an MBA from Hamburg University, a BBA from the Automous University of Lisbon, and has CBA training in finance and management from Harvard University.- Jose Antonio de Sousa Azevedo加入Atento时拥有15年的管理全球金融业务的经验,包括高级管理层和董事会职位。他曾领导高调组织的重大财务周转和企业合并,同时实施金融和业务发展战略,推动这些公司的所有利益相关者的价值。在加入Atento之前,Azevedo先生曾担任巴西Unidas最大的车队管理供应商和该国第二大汽车租赁公司的首席财务官和投资者关系官。从2016年到2017年,他曾担任Softline Group(全球领先的IT解决方案和服务供应商,专注于新兴市场)的巴西国家经理。在此之前,Azevedo先生于2015年担任GlobalWeb Data Services的首席执行官,并于2014年至2015年担任该公司的首席财务官。他也曾担任Estre Ambiental公司的首席财务官(从2013年到2014年),也曾担任LATAM Airlines公司的多种领导职务(从2008年到2013年)。Azevedo先生拥有汉堡大学(Hamburg University)工商管理硕士学位,里斯本汽车大学(Automous University of Lisbon)工商管理硕士学位,并在哈佛大学(Harvard University)接受金融与管理方面的CBA培训。
- Jose Antonio de Sousa Azevedo joins Atento with 15 years of experience managing global financial operations from C-suite and Board positions. He has steered major financial turnarounds and corporate mergers at high-profile organizations while implementing financial and business development strategies that drove value for all stakeholders of these companies. Before joining Atento, Mr. Azevedo served as Chief Financial Officer and Investor Relations Officer at Unidas, Brazil’s largest fleet management provider and the country’s second-largest car rental company. From 2016 to 2017 he served as Country Manager Brazil for Softline Group, a leading global IT solutions and services provider focused on emerging markets. Prior to that role, Mr. Azevedo was Chief Executive Officer at Globalweb Data Services in 2015 and Chief Financial Officer at this company from 2014 to 2015. He also served as Chief Financial Officer of Estre Ambiental from 2013 to 2014 and held several leadership positions at Latam Airlines from 2008 to 2013.Mr. Azevedo holds an MBA from Hamburg University, a BBA from the Automous University of Lisbon, and has CBA training in finance and management from Harvard University.
- Virginia Beltramini Trapero
Virginia Beltramini Trapero在不同部门的大公司担任法律领域的管理职位有超过13年的经验。加入Atento公司之前,她曾担任Oesia公司(跨国技术咨询公司,位于西班牙和拉丁美洲)的法律咨询董事,在那里她曾负责集团的法律和公司治理。此前,她曾担任Grupo Lar公司和Metrovacesa公司的管理职务,也曾担任EY公司(位于马德里和纽约的公司)的律师5年。她于2011年7月加入Atento,从那一天到2017年3月,她担任公司法律总监。截至2017年3月,她被任命为总法律顾问兼董事会秘书。Virginia拥有法律和法律实践学位,A持有the IE Business School法律商业咨询硕士学位。
Virginia Beltramini Trapero has more than thirteen years of experience in management positions in the legal field, in large companies from different sectors. Prior to joining Atento, she held the position of Director of Legal Advice, at Oesia, a multinational consultancy specialized in technology, present in Spain and Latin America, where she was responsible for the legal and corporate governance of the group. Previously, she held management positions at Grupo Lar and Metrovacesa, and worked as a lawyer for 5 years at the firm EY, at its offices in Madrid and New York. She joined Atento in July 2011 and from that date until March 2017 she held the position of Corporate Legal Director. As of March 2017 she was named General Counsel and Secretary of the Board. Virginia has a degree in Law and Legal Practice and a holds a Master's Degree in Legal Business Consulting from the IE Business School.- Virginia Beltramini Trapero在不同部门的大公司担任法律领域的管理职位有超过13年的经验。加入Atento公司之前,她曾担任Oesia公司(跨国技术咨询公司,位于西班牙和拉丁美洲)的法律咨询董事,在那里她曾负责集团的法律和公司治理。此前,她曾担任Grupo Lar公司和Metrovacesa公司的管理职务,也曾担任EY公司(位于马德里和纽约的公司)的律师5年。她于2011年7月加入Atento,从那一天到2017年3月,她担任公司法律总监。截至2017年3月,她被任命为总法律顾问兼董事会秘书。Virginia拥有法律和法律实践学位,A持有the IE Business School法律商业咨询硕士学位。
- Virginia Beltramini Trapero has more than thirteen years of experience in management positions in the legal field, in large companies from different sectors. Prior to joining Atento, she held the position of Director of Legal Advice, at Oesia, a multinational consultancy specialized in technology, present in Spain and Latin America, where she was responsible for the legal and corporate governance of the group. Previously, she held management positions at Grupo Lar and Metrovacesa, and worked as a lawyer for 5 years at the firm EY, at its offices in Madrid and New York. She joined Atento in July 2011 and from that date until March 2017 she held the position of Corporate Legal Director. As of March 2017 she was named General Counsel and Secretary of the Board. Virginia has a degree in Law and Legal Practice and a holds a Master's Degree in Legal Business Consulting from the IE Business School.
- Gustavo Tasner
Gustavo Tasner在北美和拉丁美洲地区拥有超过25年的领先业务服务运营经验。加入Atento公司之前,他曾任职Capgemini公司14年,在那里他曾推动重大运营转型、发展数字能力,并担任关键职务,例如美洲业务服务运营主管,负责监管美国、加拿大、巴西和危地马拉的10个交付中心,并为22个国家提供服务。此前,他曾担任Capgemini Business Services的LATAM运营主管,以及Capgemini Latin America BPO部门的交付运营主管。任职Capgemini公司之前,他曾担任金融服务和汽车行业的管理职务17年,在那里他曾积极参与高级财务和人力资源项目以及公司初创企业的开发。Tasner先生持有Universidad Argentina de la Empresa Uade的经济学学士学位,Universidad Cat&243;Lica Argentina UCA&EOI Madrid的工商管理硕士学位,以及IAE Business School in Argentina的高级管理课程认证。
Gustavo Tasner has +25 years career leading business service operations in the North and Latin America regions. Before joining Atento, Mr. Tasner served 14 years at Capgemini, where he drove significant operational transformations, developed digital capabilities and held key positions, such as Head of Business Services Operations for the Americas overseeing 10 delivery centers in the US, Canada, Brazil and Guatemala and servicing 22 countries. Prior to that he was Head of LatAm Operations for Capgemini Business Services and lead Delivery Operations for Capgemini Latin America BPO division among others. Prior to Capgemini, Mr. Tasner spent 17 years in management roles in the financial services and automotive industries mainly, where he was actively involved in the development of high-profile finance and HR projects as well as company start-ups. Mr. Tasner holds a BA in Economics from Universidad Argentina de la Empresa UADE, a Masters in Industrial Business Administration from Universidad Católica Argentina UCA & EOI Madrid, and an Advanced Management Program certification from IAE Business School in Argentina.- Gustavo Tasner在北美和拉丁美洲地区拥有超过25年的领先业务服务运营经验。加入Atento公司之前,他曾任职Capgemini公司14年,在那里他曾推动重大运营转型、发展数字能力,并担任关键职务,例如美洲业务服务运营主管,负责监管美国、加拿大、巴西和危地马拉的10个交付中心,并为22个国家提供服务。此前,他曾担任Capgemini Business Services的LATAM运营主管,以及Capgemini Latin America BPO部门的交付运营主管。任职Capgemini公司之前,他曾担任金融服务和汽车行业的管理职务17年,在那里他曾积极参与高级财务和人力资源项目以及公司初创企业的开发。Tasner先生持有Universidad Argentina de la Empresa Uade的经济学学士学位,Universidad Cat&243;Lica Argentina UCA&EOI Madrid的工商管理硕士学位,以及IAE Business School in Argentina的高级管理课程认证。
- Gustavo Tasner has +25 years career leading business service operations in the North and Latin America regions. Before joining Atento, Mr. Tasner served 14 years at Capgemini, where he drove significant operational transformations, developed digital capabilities and held key positions, such as Head of Business Services Operations for the Americas overseeing 10 delivery centers in the US, Canada, Brazil and Guatemala and servicing 22 countries. Prior to that he was Head of LatAm Operations for Capgemini Business Services and lead Delivery Operations for Capgemini Latin America BPO division among others. Prior to Capgemini, Mr. Tasner spent 17 years in management roles in the financial services and automotive industries mainly, where he was actively involved in the development of high-profile finance and HR projects as well as company start-ups. Mr. Tasner holds a BA in Economics from Universidad Argentina de la Empresa UADE, a Masters in Industrial Business Administration from Universidad Católica Argentina UCA & EOI Madrid, and an Advanced Management Program certification from IAE Business School in Argentina.
- Catherine Jooste
Catherine Jooste在技术和咨询行业拥有超过20年的成功职业生涯。加入Atento公司之前,她曾担任DXC Technology公司的Microsoft Offering总经理。此前,她曾任职于美国计算机科学公司CSC公司、Cognizant Technology Solutions公司、Systems West Computer Resources公司、Avanade公司和埃森哲公司,始终致力于在与客户的不同全球承诺范围内成功地建立和发展她的团队。Catherine持有the University of Florida工商管理和信息系统管理理学学士学位。
Catherine Jooste has a successful career spanning over 20 years in the technology and consultancy industries. Before joining Atento, she worked as the Microsoft Offering General Manager at DXC Technology. Prior to that, she worked at companies such as Computer Sciences Corporation CSC, Cognizant Technology Solutions, Systems West Computer Resources, Avanade and Accenture, always working to build and grow her teams successfully within the different global commitments with the clients. Catherine holds a Bachelor's of Science in Business Administration and Information System Management from the University of Florida.- Catherine Jooste在技术和咨询行业拥有超过20年的成功职业生涯。加入Atento公司之前,她曾担任DXC Technology公司的Microsoft Offering总经理。此前,她曾任职于美国计算机科学公司CSC公司、Cognizant Technology Solutions公司、Systems West Computer Resources公司、Avanade公司和埃森哲公司,始终致力于在与客户的不同全球承诺范围内成功地建立和发展她的团队。Catherine持有the University of Florida工商管理和信息系统管理理学学士学位。
- Catherine Jooste has a successful career spanning over 20 years in the technology and consultancy industries. Before joining Atento, she worked as the Microsoft Offering General Manager at DXC Technology. Prior to that, she worked at companies such as Computer Sciences Corporation CSC, Cognizant Technology Solutions, Systems West Computer Resources, Avanade and Accenture, always working to build and grow her teams successfully within the different global commitments with the clients. Catherine holds a Bachelor's of Science in Business Administration and Information System Management from the University of Florida.
- Dimitrius de Oliveira
Dimitrius de Oliveira在技术和商业服务领域拥有20多年的经验,为Atento,Avaya,Ericsson,Nokia,Siemens,Genesys和Contax等跨国公司领导销售,售后和运营职能。最近,他曾担任Mutant公司(前Genesys Prime公司,巴西领先的数字客户体验解决方案供应商)的运营Vice President。加入Mutant之前,de Oliveira于2015年至2017年担任Atento全球商业总监和巴西多部门总监。Dimitrius de Oliveira在哈佛商学院(Harvard Business School)获得工程学学位,专长是建筑和领先的以客户为中心的组织,在ESPM广告与营销学院(ESPM School of Advertising and Marketing)获得营销工商管理硕士学位,圣保罗商学院(S&227;o Paulo Business School)的领导专业学位和巴西莫吉达斯克鲁兹大学(Universidade de Mogi das Cruzes)的电气工程学位。
Dimitrius de Oliveira has more than 20 years’ experience in the technology and business services sectors leading sales, after-sales and operations functions for multinational companies such as Atento, Avaya, Ericsson, Nokia, Siemens, Genesys and Contax. Most recently he has served as Vice President of Operations for Mutant, former Genesys Prime, a leading provider of digital customer experience solutions in Brazil. Before joining Mutant, de Oliveira served as Atento Global Commercial Director and Brazil Multisector Director from 2015 to 2017. Dimitrius de Oliveira has a degree in engineering, with a specialization in building and leading customer centric organizations, from Harvard Business School, as well as an MBA in Marketing from ESPM School of Advertising and Marketing, a specialization in Leadership from the São Paulo Business School and an electrical engineering degree from Universidade de Mogi das Cruzes in Brazil.- Dimitrius de Oliveira在技术和商业服务领域拥有20多年的经验,为Atento,Avaya,Ericsson,Nokia,Siemens,Genesys和Contax等跨国公司领导销售,售后和运营职能。最近,他曾担任Mutant公司(前Genesys Prime公司,巴西领先的数字客户体验解决方案供应商)的运营Vice President。加入Mutant之前,de Oliveira于2015年至2017年担任Atento全球商业总监和巴西多部门总监。Dimitrius de Oliveira在哈佛商学院(Harvard Business School)获得工程学学位,专长是建筑和领先的以客户为中心的组织,在ESPM广告与营销学院(ESPM School of Advertising and Marketing)获得营销工商管理硕士学位,圣保罗商学院(S&227;o Paulo Business School)的领导专业学位和巴西莫吉达斯克鲁兹大学(Universidade de Mogi das Cruzes)的电气工程学位。
- Dimitrius de Oliveira has more than 20 years’ experience in the technology and business services sectors leading sales, after-sales and operations functions for multinational companies such as Atento, Avaya, Ericsson, Nokia, Siemens, Genesys and Contax. Most recently he has served as Vice President of Operations for Mutant, former Genesys Prime, a leading provider of digital customer experience solutions in Brazil. Before joining Mutant, de Oliveira served as Atento Global Commercial Director and Brazil Multisector Director from 2015 to 2017. Dimitrius de Oliveira has a degree in engineering, with a specialization in building and leading customer centric organizations, from Harvard Business School, as well as an MBA in Marketing from ESPM School of Advertising and Marketing, a specialization in Leadership from the São Paulo Business School and an electrical engineering degree from Universidade de Mogi das Cruzes in Brazil.
- Rodrigo Fernando Llaguno Carranco
Rodrigo Fernando Llaguno Carranco结合了在拉丁美洲大中型公司担任领导职务超过15年的经验,重点关注增长、客户服务和联络中心。加入Atento公司之前,他曾担任Aeromexico公司的负责客户体验的公司副总裁,在那里他曾负责整个组织的客户体验战略、服务文化努力、客户流程和分析以及客户关怀。从2010年到2016年,他曾担任Avianca Holdings公司的客户体验副总裁。此前,他曾在其他航空公司担任客户服务、市场营销与销售领域的领导职务,如Taca Airlines和拉丁美洲的消费品公司。Rodrigo是墨西哥Monterrey Institute of Technology and Higher Education化学工程师,拥有Harvard Business School工商管理硕士学位。
Rodrigo Fernando Llaguno Carranco combines more than 15 years’ experience in leadership roles within large and medium-sized companies in Latin America with a strong focus on growth, customer services and contact centers. Before joining Atento, he held the position of Corporate Vice-President, Customer Experience at Aeromexico, where he was responsible for the customer experience strategy, service culture efforts, customer processes and analytics as well as customer care for the whole organization. From 2010 to 2016 he held the position of Vice-President, Customer Experience, at Avianca Holdings. Previously, he held leadership positions within the areas of customer services, marketing and sales in other aviation sector companies such as TACA Airlines and consumer products companies in Latin America. Rodrigo is a Chemical Engineer from the Monterrey Institute of Technology and Higher Education in Mexico, and has an MBA from Harvard Business School.- Rodrigo Fernando Llaguno Carranco结合了在拉丁美洲大中型公司担任领导职务超过15年的经验,重点关注增长、客户服务和联络中心。加入Atento公司之前,他曾担任Aeromexico公司的负责客户体验的公司副总裁,在那里他曾负责整个组织的客户体验战略、服务文化努力、客户流程和分析以及客户关怀。从2010年到2016年,他曾担任Avianca Holdings公司的客户体验副总裁。此前,他曾在其他航空公司担任客户服务、市场营销与销售领域的领导职务,如Taca Airlines和拉丁美洲的消费品公司。Rodrigo是墨西哥Monterrey Institute of Technology and Higher Education化学工程师,拥有Harvard Business School工商管理硕士学位。
- Rodrigo Fernando Llaguno Carranco combines more than 15 years’ experience in leadership roles within large and medium-sized companies in Latin America with a strong focus on growth, customer services and contact centers. Before joining Atento, he held the position of Corporate Vice-President, Customer Experience at Aeromexico, where he was responsible for the customer experience strategy, service culture efforts, customer processes and analytics as well as customer care for the whole organization. From 2010 to 2016 he held the position of Vice-President, Customer Experience, at Avianca Holdings. Previously, he held leadership positions within the areas of customer services, marketing and sales in other aviation sector companies such as TACA Airlines and consumer products companies in Latin America. Rodrigo is a Chemical Engineer from the Monterrey Institute of Technology and Higher Education in Mexico, and has an MBA from Harvard Business School.